How To

Ordering Your Prescription Online - Easy as 1, 2, 3


New Customer offers online prescription and over-the-counter (OTC) products. You may search for products using the Search Link anywhere on our site. When you find a product you wish to purchase, just select the product strength, pack size, dosage form and quantity you want and click the green “Cart” button beside the drugs price or quantiy. From here you may keep searching for other products or you may click “Checkout” to continue the ordering process.

You can view and modify the items in your cart and checkout at any time by clicking on the cart button Cart Button

found in the top right corner of the website.

2. Order your Medication

Once you’ve found your medication and wish to purchase them, you have several options. You may continue through the checkout and purchase your medications and prescription online. Or, you may wish to Email in your order:

3. Receive your Medication

After submitting your order and required forms, you’ll receive your prescription(s) within 10 to 18 busines days. Customs or prescription verification may cause delays: it is suggested that your order is placed weeks in advance.

You can Track your Package through us or your export agent


How long has your company been in business and how many employees do you have?
We started May of 1978 and our on-line services began July 1993. We employ over 27 people.

How do I place an order?
View the above info or you may view our list of prescription medicine under the categories list or you may also use the Search option to find your medicine/product.

  1. Select the product you wish to order
  2. Add that item to your shopping cart
  3. Click Checkout
  4. Enter your information, provide you script if one is needed, complete health questionaire if requested and enter address information
  5. Select your preferred options
  6. Select payment method
  7. Write down order ID Ref Number
  8. Click the Complete button to finalize order.
  9. A copy of this order will be E-mailed to you.

Afterwards your order will queue to a doctors network for review and co-script issue, if no issue order relased to pharmacist for dispensing, then released for pickup or shipping agents.

Why do some drugs have different names when supplied from your Pharmacy?
Due to pharmaceutical companies and their marketing autorizations in specific countries. This applies to specific brand names registered by each manufacturer in specific countries. Pharmaceutical manufacturers often use different trade names to differ their markets. HOWEVER, do not let that deter you as these medications have the same active ingredients and are produced under the same exact specifications as their American counterpart drugs. Some drugs may look slightly different and have a different trade name and may even have different packaging; but they are exact. Can you imagine the outcry if the World Health Organization discovered that manufacturers were producing an inferior product for countries outside of North America!

People Ask, Is This Legal?
As a licensed pharmacy within Mexico, we follow all legal rules (Without Exception) and by law we are legally able to dispense and release for dispensing your ordered medicines providing all proper documentation is attached to clear customs.  It is up to YOU, to ensure you are able to legally receive these medicines within your country

It is legal to order medicines if you have a legitimate need, copy of Rx for personal use and do not exceed 90 day supply. A prescription may or may not be requested on some items, if the item is not considered a risk by health or customs agencies. Medicines we sell are not classified as controlled prescription drugs; some may be listed as a controlled drug or substance in your country; therefore it is up to YOU to ensure you are able to return to your country when these meds.


What kinds of shipping options do you offer?
You appoint as your agent for the limited purpose of signing all documents on your behalf to obtain the co-prescription necessary in the country where dispensary is located as you would do normally if you were present to sign those documents yourself.  This is necessary as required for limited purpose of obtaining Co-Script and dispensing your order. All orders are provided to you for pickup or released to your agent, which then ship on your behalf.

How is shipping charged for each Order?
The agents off two options, 1) Registered Parcel $15.00  and 2) Express Package $35.00 / Most 90 pill orders weigh approximately 450 grams.

What kinds of payment options do you offer?
Money Order or Bank wire to Mexico Bank.

What is a Generic?

A generic is a similar item, in medication a generic has the same dosage, safety, strength, quality, admin directions, performance and intended use as its Brand-Name counterpart. Keep in mind that before generics are made mfg on the open market, the generic manufacturer must prove it has the same active ingredients as the brand-name patent held medicine and must work as effectively.

Drug manufacturers hold patents on brand-name drugs they produce and sell. When the patent on their drugs expire, a different pharmaceutical company can then legally manufacture that patented medicine as a generic or as a legal copy of the brand-name drug and sell it at substantial discounts under a different name. The differences between generics and their brand-name counterparts are; Generics are less expensive and may look slightly different (eg. different shape, different color & different packaging). However just as effective or better!



Existing Customer

1. Refill or renew your prescription

Log into your account. Once you have logged in you can visit your My Account page to place online prescription refills or renewals.

2. Order your Medication

You may checkout and purchase your medications and prescription online. Or, you may wish to Email us the Prescription for your order:


3. Receive your Medication

After submitting your order and required forms, you’ll receive your prescription(s) within 10 - 18 Business days.

You can Track your Package through us our your exporting Agent.










Why are Generics less expensive?
Because generic manufacturers do not invest large sums of capital to invent a specific molecule/drug and cover the expenses for FDA approvals. Current trademark laws prevent a generic from looking exactly like the brand-name medication.

What is your refund policy?

ALL SALES ARE FINAL - All medicines once dispensed are non-returnable under Federal Health Agency Laws. If you cancel your order after dispensing, we cannot issue a credit or refund.

If you wish to return a product due to a defective nature, missing items or damged product; contact us with the releveant information so we may provide you with assistance. If you return a product due to our error you will be issued a refund, if you return a product for any other reason you will not be issued a refund. 

How do I contact you?
Email us at: Email: or visit our "Contact-Us" page. We no longer provide phone agents or operaters due to language issues.

Which Pharmacy will fill my Prescription Order?
Depends on your location, most orders are dispensed from a local pharmacy facility. It may also be dispensed by a contracted pharmacy depending on the medication; that dictates dispensing. All locations are licensed pharmacies in their own right or distributors operating under properly issued government Licences in their respective countries.

What can I import and what I can't?
That depends on your respective countries importing guidelines and your shipping agents or shipping company; (WE DO NOT EXPORT) Aw we understand it, f you have a prescription or permit allowing the ordered goods, then you should not have an issue; however clear that issue first with your shipping agent or carrier.  Ordering of any medications should always be accompanied by the proper documents.

Can I order Growth Hormone from you?
YES! That is one of our poplular medicines. Recombinent human growth hormone is available we must receive a copy of your passport or photo I.D. and Rx issued by your physician. If you don't have a Prescription, you may be able to obtain one locally after providing blood testing and a doctors physical requested for dispensing.

Can I order Controlled meds like Xanax, Ambien or Steroids from your Pharmacy?

How can I be sure that the medication I order will contain the same ingredients that I receive from my local pharmacy supplier now?
We inspect all our contracted facilites to ensure compliance on all pharmaceutical aspects; strict guidelines of their licencsing by their respective Health or Sanitary Drug agencies. Keep in mind many drugs produced or manufactured in India, Mexico and Latin America are for re-export back into USA, Canada,& the UK. IF YOU ARE EVER DISPENSED A NON-ACCEPTABLE DRUG - ADVISE US IMMEDIATLY!

What Do I Do, If My Drugs Don't Arrive?
If you placed an order which we supplied locally then call us, if you contracted an exporting agent, contact them (as we do not export) As most are dispensed locally, this is mainly a non-issue.

What countries are you able to deliver medicines and prescription drugs into?
We are able to dispense our prescription services within Mexico and Panama; shipments into USA are via a licensed exporting agent. Many patients that travel to visit us. However some countries have their own rules as outlined by their respective health authority and customs. For example; we cannot dispense within North America (besides Mexico). Although you may look into an Import Authorization, which may be required by local health agencies as prescription orders are able to enter into almost any country, provided the proper prescription/document accompanies the package; confirm with your exporting agent.