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Our Policies

Our Policies

Q. What is the Privacy Policy of MexicoPharmacy.mx ?

A. At MexicoPharmacy.mxTM Customer Care (carrying on business as "MexicoPharmacy.mx"), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Mexico's Personal Information Protection and Electronic Documents Act . As part of this commitment, MexicoPharmacy.mxhas followed the Privacy Principles described in the Act to govern our actions as they relate to the use of personal information. The Privacy Policy and Principles are as follows:
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Q. What are the Terms and Conditions for using this site?

A. If you access or use this website (the "Site"), you accept and agree to be bound by and comply with the following terms and conditions (the "Terms"). If you do not accept these Terms, do not use the Site.
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Q. What is the Policy of MexicoPharmacy.mx on Terms of Sale?

A. The following terms and conditions (the "Terms of Sale") related to the services and sales as between  MexicoPharmacy.mxand the authorized dispensing Pharmacy (if required) and you the "Customer" of the products and services of and for the "Products"; offered for sale by the Pharmacy. By accepting delivery of the Products described on a purchase order, or Pro-forma Invoice, Quote or an "Order", the Customer agrees to be bound by and accepts these Terms of Sale.
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Q. What is the Return Policy of MexicoPharmacy.mx ?

A. You have 90 days to return your medications, from the date your order ships, for a full refund. No questions, no hassles. To authorize a return, please email us at orders@mexicanpharmacy.com.mx for instructions on where to mail the product back to and receive authorization for a refund of your prescription medicine.

After your medications are received at our returns depot you will be issued a credit to your account equal to the amount spent initially less the shipping to and return.
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Q. What is the Shipping Policy & Cost of Shipping Fee from MexicoPharmacy.mx ?

A. Shipping Worldwide:Standard Shipping $12.00,  FedEx/UPS/DHL available for an additional fee of $22.00 USD
All orders qualify for Standard Shipping worldwide with an average delivery time of 5 to 8 days to addresses within the U.S., Canada and most of Mexico; alllow 8 to 12 days for South America, European & Asian countries.

Express tracked services are available (FedEx, UPS, DHl & Commercial AirExpress) depending on your product's destination, the average delivery time is approximately 2 days, three (3) at most. Even though we shipped  via overnight,option, it usually spends 24 hours in customs, prior to release. If you select this Express route, Your order will be issued a tracking number that will allow you to monitor the shipping progress globally, which we will send you the tracking number via email.
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Q. What is the Ordering Policy for MexicoPharmacy.mx ?

A. If you are a New Customer, simply search for your medications using our search tool and add them to your shopping cart. Once your items have been added to your cart, simply click on the ‘Proceed to Checkout’ button. Since you are a New Customer, you will be asked to create an account. Once created, the checkout process can be completed within minutes and upon completion your order will automatically be submitted for processing. For assistance with placing online orders;
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Q. What is your Trademark and Copyright Policy?

A. You should assume that everything you see or read on this site is copyrighted unless otherwise noted and may not be used except as provided in...
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Q. What is the Recall Policy of MexicoPharmacy.mx ?

A. Within 24 hours of receiving a notification of a recall notice from a manufacturer or supplier, MexicoPharmacy.mx will review all client lists and send out a mass email to all clients that may have purchased that specific dose of medicine advising them of any such update, notice or in the worse case, a recall.

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